Functie

Provide technical assistance and support for incoming queries and issues related to computer systems, software applications, and hardware.

Assist with the installation, configuration, and support of computer systems, software applications, and hardware peripherals.

Resolve technical problems with local and network printers, scanners, and other office equipment.

Troubleshoot network and connectivity issues, escalating to appropriate team members when necessary.

Support users in the use of computer hardware, software, and audiovisual equipment.

Maintain accurate records of issues and solutions in the ticketing system.

Collaborate with other IT team members to ensure timely resolution of issues and smooth operation of systems.

Further progress the internal IT infrastructure of the company.

Jouw profiel

Proven experience or history in a similar role or the education and interest to match it.

Strong knowledge of Windows and Linux operating systems.

Familiarity with networking concepts and troubleshooting.

Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.

Excellent problem-solving skills and the ability to think critically.

Strong attention to detail and excellent written and verbal communication skills in English and Dutch.

Ability to work independently and prioritize tasks effectively.

Aware of cybersecurity and works with this in mind.

De gebruiker begeleiden bij het oplossen van problemen of van op afstand de controle nemen over het systeem Een interventie uitvoeren Ter plaatse of bij klanten Defecte componenten of stukken vervangen of hersen Het materiaal en de uitrusting schoonmaken en insen Een interventie uitvoeren Vanop afstand Een opvolgsysteem voor voorraden bijhouden (verbruik van losse stukken, ...) De werkpost configureren aan de behoeften van de gebruiker en functietests uitvoeren Informatica- of bureautica-uitrusting installeren of configureren Standaardconfiguratie op een werkpost Aanbod

An open-ended contract with extra-legal benefits (car, meal vouchers, pension plan, health insurance, eco vouchers...).

A challenging job in a high-tech and steadily growing company (+ employees), with opportunity to further develop your skills.

An internal position at our office in Leuven.

You will be part of a small team of colleagues, who advocate open communication and participation.

Challenging position in a company that encourages initiative and entrepreneurship.

Flexible working hours.

You will receive fresh soup every day and fruit are at disposal.

Company and team events at very regular intervals.

No need to worry about parking space. We have our own parking and there is enough parking around our company